Services - iCare
Platinum Level assumes full or partial outsourcing of a given implementation’s routine application maintenance and database administration function. Platinum Level costs and coverage under this agreement will be tailored to a client’s specific requirements and will be quoted on a case-by-case basis. Platinum Level may include, but are not limited to:
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Gillani Inc. Support Representatives are available 24 hours a day 7 days per week (24x7).
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Database management, tuning and monitoring
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Application monitoring
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System back-up
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Disaster Recovery Planning and Recovery
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Updates to new releases (for unmodified base code)
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Application of product fixes and patches
Other levels of support under iCare:
